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DRTO Return Policy

365-Day No-Hassle Returns

We are committed to total customer satisfaction. That's why we give you up to a full year to return items that are in new, unworn condition with tags attached. Restocking fees may apply and vary by MFG.

Need to make a return simply contact our Web Sales team via email or at 850-485-3786 (M-F 9AM-4PM CT), and we will be happy to walk you through the return process.

Embroidered Items

Items that have been customized are not eligible for return.

Return Packaging

If your return item includes a shoe box, please do not use that box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.

Exchanges

Want to exchange an item? Simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.

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